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Staying Accountable

Annual Report

Read 2014 / 2015 Annual Report

CARF Accredited

STLEO holds a three year accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF). This means that we have met CARF’s rigorous guidelines for service and quality and that our services adhere to internationally recognized standards of excellence. Please visit the CARF website for more information: www.carf.org

Code of ethics

All employees, contracted service providers, volunteers and students at St. Leonard’s make a commitment to abide by our Code of Ethics:

  • I will fulfill my obligations and responsibilities to children, youth and families with integrity.
  • I will act in a respectful, conscientious, diligent and efficient manner.
  • I will ensure to the best of my ability that children, youth and family members participate in decisions that affect them.
  • I will respect the unique differences in culture, religion, sexual preferences and race of a child, youth or family member.
  • I will respect the confidentiality of children, youth and family. I will disclose information only when legally or
    professionally obligated to do so if properly authorized.
  • I will respect the intrinsic worth of each child, youth and family member.
  • I will ensure that any outside interests do not jeopardize my professional judgement, independence or
    competence.
  • I will act to promote excellence in the child, youth, and family service profession.

Grievances/Complaints Policy

All program clients and family members are provided with opportunities to voice their concerns or complaints regarding:

  • Treatment by staff, contractors, practicum students, volunteers and other clients
  • Rules and regulations of the program
  • Basic rights and responsibilities

All clients and their family members have a right for their views to be heard and considered in decisions affecting them. No retributive action is to be taken towards an individual or party as a result of that party supporting a particular point of view.

Clients have the right of access to the Program Supervisor/Coordinator, Program Director, Executive Director and the Board of Directors so that they may hear any grievances/complaint not effectively dealt with by a staff, contractor, practicum student or volunteer.

Confidentiality of Information Policy

The confidentiality of client information, of any kind and in any form, must be ensured. Confidentiality of this information is held in compliance with the provincial government’s Personal Information Protection Act (PIPA) and the Federal Privacy Act. All St. Leonard’s Youth and Family Services staff, contractors, practicum students and volunteers must guard against client information being acquired by unauthorized persons. Society staff, contractors, practicum students and volunteers must not disclose information about a client, for any purpose outside of the scope of their work, without the written authorization of the client. The conditions ensuring confidentiality of client information extend beyond the term of employment or membership in the society.
Information that is disclosed internally is restricted to authorized staff, contractors, practicum students and volunteers. Information that is disclosed externally is restricted to specific family members and authorized professionals (such as, social workers, therapists, probation officers, and teachers).